General Order and Payment Terms:
Customer needs to fax us a signed PO to +1 (212) 213-1152. To set up a NEW customer account to process an order through an existing account you can send an email to sales@digitalwarehouse.co.in
Customers and Quotes:
We strive to provide you with an accurate phone or written quote. However, we are not obligated to sell any products as quoted due to unintentional data entry or other errors. Quoted and actual price, availability and delivery time of the equipment may vary.
Purchase Orders:
Due to the complex nature of networking orders, we require one PO per order from our customers. No order can be processed without a PO. When an order is processed, a sales invoice is generated and a confirmation is e-mailed to the customer.
Order Cancellation:
Once a PO is received orders may not be cancelled for any of the following reasons:
Delays: Delays of up to 7 business days are normal in this industry. Although we make every effort to avoid delays in delivery, quoted delivery date and actual delivery date may vary due to events beyond our control.
Damaged In Transit: We have no control over FEDEX and we will work with the customer to replace the damaged goods as soon as possible.
Defective Products: Are replaced under our warranty program within 3-5 business days.
Special Orders: Any item not on our stock list is considered SPECIAL ORDER and cannot be cancelled.
Wrong Item Received: Are replaced with the correct item within 3-5 business days.
Cancelled orders other then above are subject to 20% restocking fee. No Exceptions.
Fitness For A Particular Purpose: We are ready to assist you in choosing the right product for your internetworking applications needs. However, the final responsibility of compatibility and/or fitness for a particular purpose lies with you- the customer.
Returns and Exchanges: We strive to save you up to 80% off the list price on most-in-demand internetworking communications hardware and we want you to be totally satisfied with your purchase. If you are not 100% satisfied with your purchase, we will exchange the item within 30 days or issue you a company credit towards purchase of another item. We do not issue cash or credit refund for returned items under any circumstances. All sales are final.
Completeness: Each box contains a PACKING SLIP indicating what is in the box. It is the customer's responsibility to check the items received against the pack slip, and notify Digital Warehouse Customer Service Dept. regarding any discrepancies immediately.
Packaging: We use foam, bubble rap, sturdy boxes and pack items well. In the event the item arrives damaged, it is the responsibility of the customer to report to FED-EX any damaged equipment received. Digital Warehouse will work with the customer and FED-EX to resolve this issue in a timely manner.
Shipping: Our goal is to ship within 72 hours after the receipt of the customer PO. Shipment delays can happen from time-to-time for a variety of reasons. We try to keep our customers informed when an order is delayed; however we are not responsible for any consequential damages as a result of any delays. We do not guarantee delivery on a certain date and/or time. We ship partial orders when certain items are not in stock or we may wait to complete the order prior to shipping at customer's request. We strive to complete the order within 10 working days after the receipt of the PO.
Freight: We use FED-EX as our primary shipper. Orders are shipped overnight unless requested otherwise. Customer is responsible for freight charges unless we use their FED-EX account number. Orders are shipped within 3 business days depending on product availability.
Condition and Warranty: New equipment is covered under each manufacturers own warranty. Demo and refurbished (A+ Certified Pre-Owned) products carry a One-Year warranty. Warranty covers DOA equipment or equipment failing to perform to manufacturers specs. Warranty does not cover misuse and/or damage due to improper installation and/or operation of the equipment. A RMA is issued when the equipment received is determined to have a specific defect. No item can be returned without a Return Authorization Number. RMAs are issued up to one-year from the invoice date. Customer is responsible to return the defective item within 10 days after the issuance of RMA in its original box with all cables, manuals, and accessories, etc.- freight pre-paid. Collect shipments will not be accepted. Customer will be charged for any item missing. RMAs not returned within 10 days will be cancelled. We will repair and/or exchange and return the equipment under warranty within 10 working days following its receipt. No other implied or explicit warranty of any kind is offered.
Refunds/Credits: In rare instances when we are unable to fulfill your order and you have prepaid with wire transfer, we will issue a full refund for the amount originally wired to us. If the payment was made by a credit card, we will issue a credit to your card for the original amount of the charge. All other refunds will be in form of a credit to your account, which you may use to purchase other products from us for one year from the date issued. We DO NOT provide cash refunds under any circumstances
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